Wednesday, October 24, 2007
DHL Delivery
Apparently, these are the morons that are supposedly attempting to deliver my laptop. I can't speak about the entire company, but the local yokels are apparent idiots.
I got an email from Dell Saturday stating that my laptop had been shipped. Great! Monday evening, I got a call on my cellphone. I answered and found myself on the receiving end of an automated call. It was from DHL and they were calling to let me know that they were going to make a delivery on Tuesday. Great! Then came some menu, and I needed to select 2 and write down some info. So, apparently I took too long to find something to write with and by the time I got everything together, I was disconnected. Not a big deal, I thought.
Tuesday, I come home from work, hoping that they would make a late delivery. I get off at 4 PM and I'm usually home by 4:30 if I don't run errands or get bad traffic. Well, I got home, and naturally, there was a tag on the door. They had made the delivery around 11:30 AM. Just my luck. But again, no big deal. There was a number to call on the tag.
I call the number. Of course, I don't get a human. At some point, I get to enter my zip code. This transfers me to another number, I guess. Anyway, the phone rings. And rings. And rings... Eventually, it times out, and I get disconnected.
I call again. All the above happens a second time. I call a third time. Finally a human answers. And the first thing she wants to know is: What is my zip code? This is the info I have to enter to get to talk to a human, and the first thing this human wants is my zip code. What the fuck?
I give her my zip, and she transfers me to the local idiots. I talk to some guy, and he wants an invoice number, which is on the attempted delivery notice stuck on my door. I give him the number, and he asks if I live at some address nowhere near where I live. I say no, and repeat the number. He reels off the same address. I say "No" and give him the actual address. He starts talking, and whatever he's saying makes no sense to me. I finally ask him "Are you talking to me or someone else?" He says he's taking to the driver. I'm wondering why the fuck he's talking directly into the phone then. Who knows?
I tell him to schedule delivery the next day (today, Wednesday) between 4:30 and 5:00. He says fine, and I think all is well.
Today, I get home, and there's an attempted delivery notice on the door again. It's got the same invoice number, and apparently they tried at 4:10. That is nowhere close to being between 4:30 and 5:00. So I call the 800 number again. And again. And again. By now, I'm sort of pissed. I finally get someone, who wants my zip code (which of course I already entered on the phone so that I could get to a human). I get transferred to my local moron again and tell him what's going on. He seems a little surprised that they tried delivering early. I told him I don't get home till 4:30, so a 4:10 delivery is no good if I have to sign for it. He says not to worry, he'll get the driver and have him make the delivery before 6:00. Fine.
Well, this is around 4:45. I wait, and 6 comes and goes. 7 comes and goes. Hell, so does 8. At 8:30 I say fuck it and take a shower. Now, I get to go through all this shit again tomorrow. I know that after several unsuccessful delivery attempts, they'll return the package to the sender. That means my laptop ends up going back to Dell if these morons can't get their shit together well enough to make a simple delivery somewhere between 4:30 and whenever. If this happens, I guess I'll end up calling Dell and requesting that they ship it via anyone other than DHL. Stay tuned. And wish me luck.
I got an email from Dell Saturday stating that my laptop had been shipped. Great! Monday evening, I got a call on my cellphone. I answered and found myself on the receiving end of an automated call. It was from DHL and they were calling to let me know that they were going to make a delivery on Tuesday. Great! Then came some menu, and I needed to select 2 and write down some info. So, apparently I took too long to find something to write with and by the time I got everything together, I was disconnected. Not a big deal, I thought.
Tuesday, I come home from work, hoping that they would make a late delivery. I get off at 4 PM and I'm usually home by 4:30 if I don't run errands or get bad traffic. Well, I got home, and naturally, there was a tag on the door. They had made the delivery around 11:30 AM. Just my luck. But again, no big deal. There was a number to call on the tag.
I call the number. Of course, I don't get a human. At some point, I get to enter my zip code. This transfers me to another number, I guess. Anyway, the phone rings. And rings. And rings... Eventually, it times out, and I get disconnected.
I call again. All the above happens a second time. I call a third time. Finally a human answers. And the first thing she wants to know is: What is my zip code? This is the info I have to enter to get to talk to a human, and the first thing this human wants is my zip code. What the fuck?
I give her my zip, and she transfers me to the local idiots. I talk to some guy, and he wants an invoice number, which is on the attempted delivery notice stuck on my door. I give him the number, and he asks if I live at some address nowhere near where I live. I say no, and repeat the number. He reels off the same address. I say "No" and give him the actual address. He starts talking, and whatever he's saying makes no sense to me. I finally ask him "Are you talking to me or someone else?" He says he's taking to the driver. I'm wondering why the fuck he's talking directly into the phone then. Who knows?
I tell him to schedule delivery the next day (today, Wednesday) between 4:30 and 5:00. He says fine, and I think all is well.
Today, I get home, and there's an attempted delivery notice on the door again. It's got the same invoice number, and apparently they tried at 4:10. That is nowhere close to being between 4:30 and 5:00. So I call the 800 number again. And again. And again. By now, I'm sort of pissed. I finally get someone, who wants my zip code (which of course I already entered on the phone so that I could get to a human). I get transferred to my local moron again and tell him what's going on. He seems a little surprised that they tried delivering early. I told him I don't get home till 4:30, so a 4:10 delivery is no good if I have to sign for it. He says not to worry, he'll get the driver and have him make the delivery before 6:00. Fine.
Well, this is around 4:45. I wait, and 6 comes and goes. 7 comes and goes. Hell, so does 8. At 8:30 I say fuck it and take a shower. Now, I get to go through all this shit again tomorrow. I know that after several unsuccessful delivery attempts, they'll return the package to the sender. That means my laptop ends up going back to Dell if these morons can't get their shit together well enough to make a simple delivery somewhere between 4:30 and whenever. If this happens, I guess I'll end up calling Dell and requesting that they ship it via anyone other than DHL. Stay tuned. And wish me luck.
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